FAQ

What types of products does Orens offer?

Orens specializes in high-quality automotive lifts and material handling solutions. Our product range includes heavy-duty clear floor lifts and electric pallet jacks, designed to enhance efficiency and safety in both residential and commercial environments.

How can I ensure the proper operation of my automotive lift?

To ensure optimal performance of your automotive lift, it is essential to follow the manufacturer's guidelines for installation and maintenance. Regular inspections and adherence to safety protocols can significantly reduce the risk of operational failures and enhance the longevity of the equipment.

What is the return policy for Orens products?

Orens has a 30-day return policy. Customers can request a return within 30 days of receiving their order, provided the item is in its original condition, unworn, unused, and in its original packaging. A receipt or proof of purchase is required for processing returns.

How long does shipping take for Orens products?

Shipping typically takes between 3 to 7 business days, depending on the destination and the shipping method selected. Orders are processed within 1-3 business days after payment authorization, and customers are advised to ensure that their shipping information is accurate to avoid delays.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, it is important to inspect the item upon delivery and contact Orens immediately. We will evaluate the issue and provide instructions for returning the product and obtaining a replacement or refund.

Are there any restocking fees for returns?

No, Orens does not charge a restocking fee for returns. Customers can return items without incurring additional charges, provided they meet the return policy criteria.

What payment methods are accepted at Orens?

Orens accepts various payment methods, including major credit cards and other secure online payment options. This ensures a convenient and secure checkout experience for all customers.

How can I contact Orens for further inquiries?

For any further inquiries, customers can reach out to Orens via email at contact@orens.shop or by calling +17624386326. Our customer service team is available to assist with any questions or concerns.